Part Time & On-Call Concierge's for Premier Retirement Community
Oakmont of Roseville is a new premier retirement community situated in Roseville, CA. Developed by Oakmont Senior Living, Oakmont of Roseville provides quality, comfort and a continuum of care with five-star services and amenities. We are currently seeking skilled and experienced Concierges/ Receptionists.
We are looking for One P/T and One On-Call Concierges with flexible schedules. Basic Word and Excel experience required and MUST BE ABLE TO WORK EVENINGS, WEEKENDS & HOLIDAYS.
Position Responsibilities
Provide all residents, guests and visitors exceptional customer service during every interaction whether in-person or via the telephone. Learn and know all residents by name. Each interaction must meet or exceed the Concierge Service Standards of Excellence.
Greet all residents and visitors. Provide information to those seeking information about the property. Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel. Direct visitors to appropriate office or resident apartment.
Answer telephones, record and channel information, direct calls to appropriate individual or department, relay messages in a timely, clear, polite concise and professional manner.
Responsible for assisting residents, family members, and guests with general requests.
Be responsive to residents' concerns, including; responding immediately to emergency calls and notifying the appropriate persons or agencies as warranted, promoting resident morale by answering questions and calming distressed residents, and referring grievances to appropriate personnel.
Responsible for the mail meter, stamps, making copies, and other tasks related to office operations.
Record receipt of packages and contact Residents for pick up.
Fulfill personal concierge requests such as area restaurant reservations, tee times, MapQuest directions, internet research, etc.
Maintain front desk area in a neat and orderly fashion. Ensure that the desk and lobby has current property literature on display. Ensure that lobby is free of excessive or outdated literature. Ensure that coffee and/or refreshments are fresh and readily available.
Accurately and in a timely manner, complete all opening and closing duties.
Perform clerical duties for property staff as directed.
Update and assemble marketing packets for inquiries.
Accurately take reservations for Activities Department (special events, excursions, classes, etc), personal and complimentary transportation and for meals in the dining room.
Receive and accurately record all maintenance work order requests and deliver the requests timely to the Maintenance Department.
All Other Duties as Assigned
The right candidate will possess with following:
Must be eighteen (18) years of age
Must have a high school diploma or equivalent
Able to work with seniors and patiently interact with cognitively impaired individuals
Able to be flexible, adapt and respond to change, make decisions in stressful situations and prioritize tasks and projects.
Able to process information and apply common sense understanding to follow and carry out written or oral instructions.
Able to analyze, solve and respond to problems or concerns.
Able to read, write and speak the English language and to interact and communicate effectively with employees, supervisors, physicians, health care professionals, residents, and their families
Must be highly motivated and able to work independently
Be mobile and able to perform the physical requirements of the job. Good physical health, verified by a health screening, including a chest x-ray or an intradermal test result not more than 6 months prior or seven (7) days after employment
Must pass criminal background check
This is a great opportunity if you enjoy working with people of all ages. We are committed to providing our employees with not only a job, but a rewarding career.
We offer a competitive rate of pay for the right person. We offer paid vacation, paid sick time and paid holidays.
Oakmont is an Equal Employment Opportunity Employer and we are committed to hiring, developing, and promoting team members based on individual ability and job performance.Estimated Salary: $20 to $28 per hour based on qualifications.
We are looking for One P/T and One On-Call Concierges with flexible schedules. Basic Word and Excel experience required and MUST BE ABLE TO WORK EVENINGS, WEEKENDS & HOLIDAYS.
Position Responsibilities
Provide all residents, guests and visitors exceptional customer service during every interaction whether in-person or via the telephone. Learn and know all residents by name. Each interaction must meet or exceed the Concierge Service Standards of Excellence.
Greet all residents and visitors. Provide information to those seeking information about the property. Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel. Direct visitors to appropriate office or resident apartment.
Answer telephones, record and channel information, direct calls to appropriate individual or department, relay messages in a timely, clear, polite concise and professional manner.
Responsible for assisting residents, family members, and guests with general requests.
Be responsive to residents' concerns, including; responding immediately to emergency calls and notifying the appropriate persons or agencies as warranted, promoting resident morale by answering questions and calming distressed residents, and referring grievances to appropriate personnel.
Responsible for the mail meter, stamps, making copies, and other tasks related to office operations.
Record receipt of packages and contact Residents for pick up.
Fulfill personal concierge requests such as area restaurant reservations, tee times, MapQuest directions, internet research, etc.
Maintain front desk area in a neat and orderly fashion. Ensure that the desk and lobby has current property literature on display. Ensure that lobby is free of excessive or outdated literature. Ensure that coffee and/or refreshments are fresh and readily available.
Accurately and in a timely manner, complete all opening and closing duties.
Perform clerical duties for property staff as directed.
Update and assemble marketing packets for inquiries.
Accurately take reservations for Activities Department (special events, excursions, classes, etc), personal and complimentary transportation and for meals in the dining room.
Receive and accurately record all maintenance work order requests and deliver the requests timely to the Maintenance Department.
All Other Duties as Assigned
The right candidate will possess with following:
Must be eighteen (18) years of age
Must have a high school diploma or equivalent
Able to work with seniors and patiently interact with cognitively impaired individuals
Able to be flexible, adapt and respond to change, make decisions in stressful situations and prioritize tasks and projects.
Able to process information and apply common sense understanding to follow and carry out written or oral instructions.
Able to analyze, solve and respond to problems or concerns.
Able to read, write and speak the English language and to interact and communicate effectively with employees, supervisors, physicians, health care professionals, residents, and their families
Must be highly motivated and able to work independently
Be mobile and able to perform the physical requirements of the job. Good physical health, verified by a health screening, including a chest x-ray or an intradermal test result not more than 6 months prior or seven (7) days after employment
Must pass criminal background check
This is a great opportunity if you enjoy working with people of all ages. We are committed to providing our employees with not only a job, but a rewarding career.
We offer a competitive rate of pay for the right person. We offer paid vacation, paid sick time and paid holidays.
Oakmont is an Equal Employment Opportunity Employer and we are committed to hiring, developing, and promoting team members based on individual ability and job performance.Estimated Salary: $20 to $28 per hour based on qualifications.
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